Return Policy

ATTENTION: BUYER!
OPEN SHIPMENT IMMEDIATELY IN FRONT OF DRIVER

All items must be inspected by the customer immediately upon delivery. If damage is noticed, please contact Fountains.com within 24 hours. Fountains.com will not be responsible for damaged items if we are not notified within 24 hours of delivery. All items are insured during transit for the full retail price and a shipping claim will be filed. Please take pictures of the damaged item and crating and forward images to Fountains.com at sales@fountains.com. The customer will need to file with the carrier if damage is reported after 24 hours. We do not allow for Returns or Refunds.

If your order arrives with visible damage be sure to:

  1. NOTATE damage on Delivery Receipt with Driver stating "Damaged upon delivery"
  2. If you are unable to inspect the shipment before the driver leaves, please write "Possible Concealed Damage" on the delivery ticket.
  3. If driver has departed, you MUST report damage to Fountains.com within 24 hrs. (Monday-Friday).
  4. After 24 hrs. the customer will be responsible for filing a shipping claim with the freight carrier.
  5. Take pictures of the damaged item and packaging and forward to sales@fountains.com within 24 hours.
  6. We do not allow for Returns or Refunds. Damaged items will be repaired or replaced, if they arrive damaged.

Shipping:

Please allow 4-6 weeks for delivery of your water feature.
Shipping with or without liftgate is to curbside only. You must arrange to have the feature placed where you need it.

Free shipping is to continental US only.

Ferry fees and others to locations off shore will be paid by the client.

Manufacturer's Warranty:

All fountains include a 1 year Manufacturer's Warranty against defects. We will replace defective parts within 1 year of purchase. We replace defective pumps only within 45 days of purchase. After that up to a year it is a mft warranty and customer is responsible to contact mft. Mft. info comes with the pump, so save that and proof of purchase. We will work closely with you if any issues arise. You will be required to follow steps instructed. It is rare we have any issues, but they do occur on occasion. When they do arise, we will need your cooperation to help resolve the issue. We do not allow returns or refunds on products.
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